Soft Settle Support utilizes an automated, online, chosen interest, collaborative attitude of the parties, which allows disputants to resolve claims quickly and confidentially. Optional telephone facilitation or private chat are also facilitated so as to smooth out communication difficulties if necessary and keep settlement negotiations on track, or when parties are close and can benefit from the help of a skilled neutral as an escalation move to be resolved using the platform Soft Settle and further it could be referred to a different platform (to be resolved in www.odrsupport.com) powered by same SoftSettle Support.

The online service generates high-speed settlements by matching offers and demands. Once the process gets underway, disputants have three opportunities or rounds deemed to be one session to settle an issue or a claim or a problem(against which the payments have to be effected by the parties). One demand or offer is entered for each round; Soft Settle Support instantly compares the demands to the opposition’s corresponding offer. When the offer is greater than or little bit nearer or equal to the opposition’s demand, parties can expect a fair solution with the software acts very diligently to the satisfaction of the parties.

Procedure

The affected party may better file a case in the concerned page provided in the Case Management categorized folio in the website- www.softsettle.com detailing the subject matter one by one and thus framing the issues to be worked out to be taken as a case Soft Settle sponsored e-Resolution.

Soft Settle shared the subject matter with the opposite party or parties and invites them to stream of e-Resolution process. On responding favorably from the side of the opposition, Soft Settle may come forward with a Questionnaire comprising shared question where both parties have to answer them separately or individual questions which aims at a single individual party and respective parties are sought to answer them individually. These data would be later retrieved for generating an Agreement for which a framework has already been integrated. This Agreement would be generated in accordance with the ultimate output transpires in each round in the session.

The parties would be invited to the e-Court promoted by the Soft Settle Support to participate in e-Resolution process. The parties are directed to involve in the process in accordance with their conveniences and the process need not be synchronous. They can have an access to the e-Resolution process at any time and the process and helpline is round the clock procedure and i.e 24x7.

Once the process gets underway, disputants have three opportunities or rounds deemed to be one session to settle an issue or a claim or a problem (against which the payments have to be effected by the parties). If the session proves to be successful, automatically an Agreement gets generated incorporating the general clauses and other clauses reflecting the outcome of the e-resolution process. If the automated resolution process fails, the parties get an opportunity to move on to another escalated mode consisting of a professional neutral supported by the same platform Soft Settle. The decision is binding.