Resolving Consumer Grievances effectively

SoftSettle Support

Consumer grievance is the voice of consumer raise after dissatisfaction from company product or services. When consumer expectations not meet with the value as they paid for product or services then they become frustrated are raise their voice against the company for the replacement of good, refund and return.

Disputes arise within and between businesses and individuals all the time for many different reasons. The one thing all disputes share is that ultimately they involve people and people involve relationships. The key to effective dispute resolution, from the perspective of business, is to have a broad, flexible approach which offers an outcome-focused resolution to the dispute.

Where dispute arises in the area of Consumer-Business relations, those trained in problem solving, dispute avoidance, negotiation and dispute resolution should have initial oversight of such dispute and be able to record and monitor all claims. Apart from such training, role of the grooming technology in deciding the cases resulting out of the issues in respect of the consumer dissatisfaction of the products or services belong to the Business has to be evaluated too.

Ideally, the analysis of disputes and complaints should include a recommended online dispute resolution (ODR) plan and suggestions on how to strengthen the relationship with the other party.

Soft Settle has adopted such ODR frame work to go along with people to decide the cases where the outcome shall not be painful to either parties while justice cannot be let down or ignored. But while promoting the win-win propositions, Soft Settle requires parties to be more amenable, generous and collaborative so that they can expect an reasonable outcome deemed to be the appropriate justice.

Soft Settle provides such platform as a device to resolve your consumer grievances through online medium which is easy, relaxed to come out with a decision acceptable to both parties unlike the outcome resulting in court litigation.

There are many ways to resolve your consumer grievances and online medium made this easier for quick redressal of consumer complaint.

Now things, information, and communication become online and easily accessible for all users because they are using a mobile device. Soft Settle is such a platform where a virtual neutral SS-Equity (CDR) would decide the cases in no time and at no cost. The decision is binding too.


Comforting Consumer Concerns

SoftSettle Support

Disappointed by a product or service you’ve paid for? You don’t have to settle for shabby performance. Most businesses want to keep you happy so you’ll keep coming back. But things may sometimes happen in a different way. Hence the problem crops up.

You can solve many consumer problems by talking to a store employee, or if you bought the item online, by returning to the website. Do this as soon as possible because some retailers have time limits on returns and refunds.

Online retailers should provide return instructions on the site or on your receipt. When shopping online, it is wise to consider the company’s reputation and return policy before you buy. Similarly the manner in which the physical shops considers the direct customer in a reasonable way such as providing the refund and return policy before the consumers buy things should be there.

Soft Settle provides a Consultancy Platform to help customers as if they were drafting a complaint letter to retailer with the following inclusions and in the following manner:

  • You have to provide the details of your profile in the specified fields.
  • You would be precise and concise as the fields call for concise and precise complaints.
  • You can express what you desire to get out of the settlement of the issue
  • You can upload relevant documents.

Soft Settle frame the issues furnished in the specified fields to build a case  and find the answers to the following questions.

  •  Didn’t get what you ordered?
  • Did you get a defective product?
  • Disappointed with the service you got?
  •  Any other issues (product or service) with your Seller?

The Soft Settle platform has two levels of resolving disputes (negotiations level and resolution by a neutral as an escalated level) with refined technological features.

It is free sign up and free resolution for customers but for the escalated mode (appeal)


Converting Shopping Complaints into a Great Customer Experiences

SoftSettle Support (targeting sellers/traders and servicemen)

It is true that customer experiencing a good relationship with sellers or traders, would definitely share this experience with friends, family and connections, which in can lead to new business without expending anything in the form of advertisements or towards using certain publicity tools. But on the other hand the experience is bitter, there will be an adverse approach from the part of the customer to proceed with his or her complaint.

And for customers that don’t complain, they just stop doing business with you.

A customer complaint highlights a problem, whether that’s a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.

Soft Settle helps you handling the customer complaints. When a customer makes a complaint, he or she is voicing a concern in relation to your product or service. Soft Settle proposes a consumer redressal avenue step by step where the consumer has a specific issue or dispute over certain products or services, so that the seller or trader could react over the complaints positively to focus on the quality of the product or services. This may ultimately lead to good relationship with the customer and finding more leads with him or her to enhance your business.

Soft Settle is a simple application that resolves customer claims and makes shopping experience trouble-free for both businesses and consumers.

It helps companies seamlessly communicate and handle claims, allowing customers to spend more time on shopping – and less on complaining. Through Soft Settle, in just a couple of clicks, both sides can communicate and negotiate directly, making the issue resolved – for good…

The Soft Settle platform has two levels of resolving disputes (negotiations level and resolution by a neutral as an escalated level) with refined technological features.

Soft Settle can take the baton. It has nothing to do with lawyers, adjusters, but everything can be taken care of by you only. It is purely a DIY business. That itself calls for a true and fruitful relationship with the customer always.

Online Dispute Resolution, an ideal way-out in finding Consumer Dispute Resolution

SoftSettle Support

ODR or Online Dispute Resolution is a pioneering method to resolve grievances, issues or disputes, especially now when both consumers and business started to use virtual space for concluding contracts and performing various transactions.

Legal action may not be the most suitable remedy for disputes especially so when such disputes are the outcome of e-commerce transactions or dealings on the Internet. The Internet exposes us to a variety of fields and in turn disputes too seem to be inevitable. It is best to resolve these grievances, issues or disputes arising as a result of the Internet in that very same environment, that is, the Internet.

As for the ordinary locally based offline consumer disputes too the traditional court intervention does not benefit the consumers as well as traders to find a settlement in a cost effective and fast manner. The crawling attitude of the court behavior to find a settlement will definitely lead the clients to find a better alternative to this effect.

ODR supplements existing ADR methods based on the assumption that certain disputes (more specifically e-disputes) can also be resolved quickly and adequately via the Internet. ODR can be defined as the deployment of applications and computer networks for resolving disputes with ADR methods. Both e-disputes and brick and mortar disputes can be resolved using ODR.

SoftSettle Support has come up with innovative digitilized concepts that can eliminate the limitations of the traditional legal devices to find a resolution to the effect of consumer issues whether it is offline or online.

SoftSettle Support has developed a concept where dispute resolution techniques range from methods where parties have full control of the procedure, to methods where a third party is in control of both the process and the outcome. These primary methods of resolving disputes may be complemented with Information and Communication Technology (ICT). When the process is conducted mainly online it is referred to as ODR, i.e. to carry out most of the dispute resolution procedure online, including the initial filing, framing up the issues, electronic negotiation, the neutral appointment, evidentiary processes, oral hearings if needed, online discussions, and even the rendering of binding settlements. Thus, SoftSettle has developed an ODR system  which  is a different medium to resolve disputes, from beginning to end, respecting due process principles.

Traditional Court system does not provide an effective solution to the effect of Consumer Dispute Resolution.

SoftSettle Support

Alternative Dispute Resolution (ADR) describes a range of methods (such as mediation and arbitration) designed to avoid the need to go to court to enforce legal rights. Usually these methods are a cheaper and quicker route for resolving a dispute.

SoftSettle Support has stepped up further with a new innovative resolution tools to make the consumer dispute resolution more cheaper and flexible. SoftSettle Support has come up with new techniques that can support the varying nature of online and offline marketplaces in a dynamic fashion. Further the described techniques provide a comprehensive ODR system that may be tailored to, and integrated within, an online and offline market place. The technology built by SoftSettle Support allow automated or manually assisted processes to address the grievances of the customers.

All the designs developed are enough to reduce the time and enhance the flexibility so as to generate the efficiency which are more and enough for limiting the extent of reputation of both buyers and sellers.

The techniques integrated in the software may provide new technology, online and offline user interface processes which allow the ODR system described herein to automatically tailor a dispute resolution experience for users or user types with given sets of issues. As a result ODR system can better route disputes in an automated or manual fashion separately or in an combined fashion.

Techniques are described for handling disputes online. The technology addresses needs arising through the recent growth of global online and offline marketplace and online and offline selling.