ODR – More than Efficiency

Adv.Rajesh, Chief Coordinator, SoftSettle Support

Procedural efficiency eliminates the administrative complications

Dispute Resolution segment has been witnessing new technological capabilities which could take Dispute Resolution to some heights – to say beyond mere improvements in efficiency. The normal claims of ODR used to confine to saving costs, matters related with avoidance of travel, non-involvement in personal confrontation between parties. But ODR is something ahead and its reach is extended to such areas beyond our expectations and imaginations. Technology enables asynchronous, text based processes that can be more efficient in reaching workable agreements in short periods of time, without burdensome scheduling delays are quite uncommon in other types of dispute resolutions existing in the present world. It is true and established that online processes can also shorten time to decision by making information exchange between the parties and neutral much faster. Many agreements can be achieved through automated or algorithmic negotiation processes (deemed to termed as technology stimulated resolution or TSR) where the computer does much of what a human neutral would normally do to move the parties closer to the agreement. These features inspires the rival parties to negotiate honestly and in good faith, eventually getting into the fold of a judicious agreement or mutually acceptable resolution.
Technology can also significantly reduce the administrative complexities associated with filing procedure and ultimately document exchanges. Everything in the finger touch with signing up, filing a case for me, against me and such a new case can be initiated with a single click. The simplification of the Case Management could drive things in an order, where the information comes coordinated along with rules, language and clauses are preselected, leading the case over to respondent. As such the administrative efficiencies can save many weeks or months of back and forth communication in just a single step.
The Internet is a resource that gives us the possibility to extend what, where, and when we do things. In the beginning it was all about the simple exchange of information. Dispute resolution, however, is a process rather than a mere exchange. Parties do not merely want to exchange information but to evaluate this information either by themselves or, more commonly, with a neutral’s assistance.

Technology is another synonym of Soft Settle

The technology has the caliber of taking the grievances and transforming them over to solutions with the well placed algorithms to inspire the scenario. This attitude of the technology enthused Soft Settle to come out with some Artificial Intelligence (AI) options. Soft Settle is the multiparty e-Resolution System that reduces time, cost, and stress for decision-makers in all types of cases. Soft Settle’s Internet network connects parties located anywhere in the world by means of a neutral server that manages private information and keeps it confidential and secure. Using powerful fair and fast algorithms, Softsettle can quickly transform conflicting objectives into fair and efficient solutions.

Considering the technical inputs to simplify the process to accessing to justice, SoftSettle Support has built a platform Soft Settle where technology can interact with disputes with fast and fair criteria being integrated for an efficient mode of case management so as to reduce the cost and bring justice to the parties without any complications, hassles and leaving no room for tensions or stress for the parties what they are forced to experience during the court litigation and ADR
The digital platform Soft Settle helps people deal comprehensively with their legal problem and encourages a mediated settlement rather than recourse to lawyers and courts. Agreements reached through collaboration and respective generous interests of the parties tend to be more effective and proposes a harmonious bondage paving way for an accurate judicial reasoning and in every ways rather efficient than decision imposed by judges.
Technology must be utilized to better assist Indians and other Asians get fair and proper access to justice.
Soft Settle is on the mission to make the law accessible – with the Artificial Intelligence igniting the fire hence calls for technological legal tools. Soft Settle revolutionizes the legal assistance technology that suits the needs of ordinary people – and that extends to low-income and disadvantaged Indians and Asians.

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